Manager, Centralized Applicant Services ($68,700.00 - $86,800.00)

Date: Mar 20, 2025

Property: 131 THEORY (2146)

Location:

Irvine, CA, 92617

Division: Apartments - Corporate (Apt Corp)

Req ID: 44494

Position Summary:

The Leasing Concierge Manager supports the leasing concierge team ensuring the initial application process through move-in is seamless and accurate.

Job Duties:

•   Creates a customer service focused culture; leads by example and ensures a proactive approach is adopted for all key customer touch points.
•   Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
•   Develops and maintains processes, ensuring consistency and alignment with policies and procedures.
•   Assists the team as needed to complete application approval checklist and effectively transitions applicant to onsite RSO team for move-in processing.
•   Tracks submitted applications for required approvals and documentation in accordance with current policy and procedure guidelines.
•   Works in a team environment, supporting all team members to exceed customer expectations.
•   Supports other centralized departments as directed.

Minimum Qualifications / Other Expectations:

Education:
• High School Diploma or equivalent work experience.

Experience:
• One to three years experience in customer service environment preferred.

Knowledge, Skills and Abilities:

Superior customer service skills and a desire to help people.
Strong detail orientation, administrative and organizational skills.
Direction is provided for assignments in terms of desired outcomes (goals), timing and budget. Work is reviewed/measured in terms of meeting organizational objectives
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
Ability to work evenings, weekends, and holidays.

Compensation:

Base Pay Range: $68,700.00 - $86,800.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#LI-Onsite