Customer Service - Leasing Representative

Date:  May 9, 2022
Property:  MIRADOR (2029)
Location: 

Irvine, CA, 92618

Division:  Apartments - On-Site (Apt OnSite)
Req ID:  39938

Position Summary:

Irvine Company Apartment Communities' Spectrum Apartments Homefinding Center is located at The Spectrum Retail Center in Irvine, CA.  Our Spectrum Apartments Homefinding Center (SAHFC) is a retail space where our Leasing Representatives engage with shoppers who are interested in living within the area. Their purpose is to filter the traffic to the six communities under the Spectrum umbrella and try to find the best fit for them to call home.

Job Duties:

  • Promote positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
  • Help Spectrum shoppers to find a home closest to their favorite shopping destination by discovering what they are looking for and reviewing what the six communities have to offer. 
  • Uses a consultative approach to evaluate customer needs while communicating relevant benefits.
  • Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
  • Input all activity into company provided databases (SalesForce) in a timely and accurate manner.
  • Stay up to date with all promotions/leasing incentives/ leasing teams. 
  • Accurately and completely communicate the benefits and features of the ICAC portfolio.

Minimum Qualifications / Other Expectations:

Education:

  • High School diploma or equivalent work experience

 

Experience:

  • 2 years experience in retail or other customer service focused position. Sales experience a plus

 

Knowledge, Skills, & Abilities:

  • Regular, consistent and timely attendance required
  • Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus
  • Ability to work evenings, nights, weekends and holidays

 

Certificates & Licenses:

  • Valid driver's license; valid vehicle insurance


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, Retail Sales, Customer Service, Retail