Customer Service Representative

Date:  May 2, 2022
Property:  131 THEORY (2146)

Irvine, CA, 92617

Division:  Apartments - Corporate (Apt Corp)
Req ID:  37309

Position Summary:

Responsible for supporting the Leasing function of the Customer Resource Center. Serves our future residents by offering expertise to streamline the home-finding search. Sets quality tours to support the division's goal of sustained occupancy.

Job Duties:

  • Handle incoming sales by phone, e-mail and online chat.
  • Engage, Discover, Build Value, and Advance with each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
  • Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
  • Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
  • Input all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner.
  • Accurately communicate the benefits and features of the ICAC portfolio.
  • Stay up to date with all promotions/leasing incentives.
  • Ability to work in a team environment. Supporting each other to exceed customer expectations and sales goals.
  • Provide accurate information to residents and prospects in a courteous manner; fill all reasonable requests or requirements.
  • Maintain company’s customer service and sales standards.
  • Embody the ICAC Core Values and At Our Core Initiative.
  • Perform additional duties as assigned.

Minimum Qualifications / Other Expectations:

● High School diploma from an accredited institution.

● General education degree.

● 1-2 years of directly related experience.

● Exceptional verbal and written communication skills.

● Strong organizational skills and extremely detail-oriented.

● Self-starter, ability to work independently.

● Demonstrate leadership, initiative, and professionalism.

● Ability to adapt to additional job functions and responsibilities as the department expands and evolves to support the business.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, Outside Sales, Customer Service, Sales