Guest Services Associate - Retail ($18.50)

Position Summary:

The Guest Services Associate is responsible to provide world class Guest Service by assisting Guests including: welcoming Guests, providing information and directions, resolving challenges, restaurant reservations, providing wheelchair and stroller loaners, sales of gift cards and Disneyland Resort tickets, special events and community assistance.  

The Irvine Spectrum Center (“ISC”), Associate will also be responsible for Attractions Operation which includes: selling Attractions tickets and operating the Attractions by adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

Select Fashion Island (“FI”), Associates will also be responsible for driving/operating the Trolley.

Job Duties:

• Welcome all Guests with a smile.
• Provide world class Guest Service in person and on the phone.
• Maintain ongoing knowledge of property and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with Operating Guidelines including uniform/grooming standards.
• Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
• Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
• Perform other duties or projects as assigned or requested

Minimum Qualifications / Other Expectations:

• Minimum high school degree or general education diploma (GED).
• Cash Handling and/or Guest interaction experienced preferred
• Minimum one-year experience in a customer service role
• (ISC) Attractions experience preferred