Director, Maintenance Operations ($117,900.00-$180,000.00)

Position Summary:

The Maintenance Operations Director is part of the Community Management team and is responsible for supporting onsite maintenance teams, and corporate departments in areas of safety, building quality, maintenance processes, policies, standards, team building, maintenance projects, vendor management, and reporting/analytics within a portfolio of apartment homes for the Irvine Company Apartment Communities (ICAC).

Job Duties:

Maintenance Leadership for a Portfolio of Communities

• Ensures building maintenance, equipment, physical presentation, operational and safety standards are achieved.
• Provides oversight of mechanical equipment to ensure proper function, preventive maintenance, and escalated failures or problems.
• Ensure buildings are safe and operational, Performs Property Standards Inspections (PSI’s) and follow ups.   
• Responds to large scale emergencies to provide leadership (fire, floods, etc.) 
• Oversees coordination, prioritization and implementation of various onsite maintenance projects, 
• Liaison to Procurement and Community Management, accountable to achieve Portfolio maintenance related financial goals Revenue, NOI, EBITDA, Operating Capital and KPI's which include Unit Turn Time/Cost Per Turn vs. Annual Plan/Move ins without MSR/ MSR’s completed with 24HR’s
• Provides oversight and management of Vendors that perform key maintenance services, and escalations if vendor is not meeting expectations 
• Maximizes value received for operating expense spent by leveraging central procurement resources and looks for new innovative ways to perform work that preserves value
• Ensures that workloads are appropriate for Service Managers, Service Technicians, Housekeepers, Painters and Porters (collectively known as “Service Associates”) throughout the Portfolio

Recruiting, Training and Safety Compliance

• Provides Portfolio-wide coaching, hands-on maintenance training, to ensure team efficiency and workforce optimization, for Onsite maintenance.  Includes partnership with Senior Directors of Community Management for maintenance staff turnover.
• Recommends, coordinates and provides, as needed, one-on-one training, group training and oversight to Service Associates on maintenance procedures as well as safety procedures/processes; participates in development of Maintenance associates
• Verifies all work is carried out by Maintenance Associates in a safe manner with adherence to all Company standards and OSHA guidelines for safety
• Ensures process discipline and utilization and oversight of key maintenance systems such as the Work Order platform (Salesforce), Inspection System (HappyCo), Dashboards (Tableau), Financial system (SAP), Coupa & TurnBoard.

Responsibility for Community Standards

• Partners with other ICAC functions including Reinvestment, Landscape Management and Project Management, as required, to ensure Company standards are maintained throughout the Portfolio
• Liaison to the Project Management Team to provide property level insight for ICAC CapEx planning (5-10 yr plan per property); property asset needs, project history, and end of life projections.
• Performs asset preservation walks for Preventative Maintenance, NRO, Reinvestment, and Capital improvements
   

Minimum Qualifications / Other Expectations:

Education & Experience: 

• BS or BA degree from an accredited College or University is preferred
• 5 years experience leading/managing a team of 6 or more in a service organization

Other: 

• IFMA credential CFM or FMP, or BOMI credential RPA or FMA a plus
• EPA Universal CFC Certification preferred
• CMMS Platform Experience preferred
• CEM a plus
• MS Office, intermediate level; MS Project expertise a plus
• Frequent standing, sitting, walking, stooping, bending, climbing stairs, and lifting objects of up to 50 pounds. 
• Some travel required
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus
• Ability to manage multiple priorities with attention to quality, speed and detail