Community Relations Representative ($20.67 - $25.58)

Hiring Event November 19th, 2024!

We welcome you to attend our Hiring Event with Apartment Communities to interview for this position! Please find details below: 

When: Tuesday, November 19th |  1:00PM - 3:30PM

Location: The Village at Irvine Spectrum | The Reels and Gatherings Room

Parking: Please park in the parking structure(s). Limited parking on the street

Need to Know: Bring printed copy of your resume, apply prior to attending, and dress in business professional attire.

Position Summary

Are you passionate about making a positive impact in people’s lives and creating memorable experiences? At Irvine Company, we’re seeking an enthusiastic Community Relations Representative to be the vibrant heartbeat of our resident interactions. As the first point of contact on-site, you’ll play a pivotal role in enhancing our residents' lives by assisting with everything from move-ins and move-outs to handling requests and resolving issues. Your proactive approach and problem-solving skills will ensure that every resident’s experience with us is nothing short of exceptional.

In this position, you’ll excel if you:

• Embrace a Resident-Centric Approach: You genuinely care about enhancing the resident experience, from managing move-ins and move-outs to resolving inquiries and issues.
• Are an Effective Communicator: Your strong interpersonal skills help you foster positive relationships and handle resident feedback constructively.
• Excel in a Fast-Paced Environment: You can juggle multiple responsibilities, such as inspections, leasing, and renewals, while maintaining high standards.
• Demonstrate Problem-Solving Skills: You approach challenges with a proactive mindset, finding efficient solutions and maintaining accurate records.

If you’re eager to make a real difference and excel in a role that focuses on resident satisfaction and dynamic interactions, this position is made for you.

Job Duties:

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.   
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.  
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
• Process resident applications, lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation.  Follow up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)

Variances in responsibilities may exist by community type:

Larger Communities:

• Focus may be on a specific responsibility and then rotated regularly.
• May be required to train new hires.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience
• One year experience in customer service environment preferred
• Superior customer service skills and a desire to help people
• Ability to handle basic accounting principles and concepts
• Excellent written and oral communication and interpersonal skills
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required