Business Support Salesforce Analyst ($73,000.00-$90,500.00)

Date:  Feb 18, 2024
Property:  131 THEORY (2146)

Irvine, CA, 92617

Division:  Apartments - Corporate (Apt Corp)
Req ID:  42799

Position Summary:

Supports the technology needs of the Apartments Division by participating in the implementation and support of technology projects, and participating in the analysis and improvement of existing business processes.  Providing daily break-fix support and training to business users as-needed.  Responsible for supporting the implementation of system enhancements by means of: analysis, requirements gathering, functional design specification, testing, training and documentation.  

Job Duties:

  • Coordinate with business stakeholders and IT to understand and document user requirements.
  • Understands end-to-end business processes across the business and customer lifecycle.
  • Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for training and communication purposes.
  • Participates in the feasibility analysis of solutions and enhancements to existing systems and platforms to ensure the proposed solution fits the needs of the users.
  • Evaluates information gathered from multiple sources, reconciles conflicts, and recommends optimal approach for resolution.
  • Acts as a liaison between project team leadership and end-users, technical and business analysts, consultants, and other stakeholders in the analysis, design, configuration, and testing of business solutions.
  • Provide end user support for all core business systems, respond to queries, resolves and escalates issues for technology.
  • Collaborate with contractors and external vendors in order to resolve issues as needed.
  • Other duties as assigned.

Minimum Qualifications / Other Expectations:

  • 5+ years of IT related experience.
  • Knowledge of and experience with Salesforce; Administrator experience highly desired.
  • Familiarity with SQL queries and the basic software development lifecycle knowledge preferred.
  • Strong MS Excel skills including advanced functions.
  • Strong analytical and problem-solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
  • Entrepreneurial, driven for success, intellectually curious (want to know WHY).
  • Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Excellent organizational skills, detaidetail-oriented a high level of accuracy.
  • Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.


Base Pay Range: $73,000.00 - $90,500.00


Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Real Estate, Sales