Business Support Analyst

Date:  Jul 14, 2021
Property:  111 INNOVATION (0010)

Irvine, CA, 92617

Division:  Office (Office)
Req ID:  37823

Position Summary:

As a key member of the Technology Enablement team this position will be primarily responsible for support and enhancement of the existing CRM system for the Office Division. This position will be participating in the analysis and improvement of existing business processes and providing daily end-user training and support to business users. Responsibilities include day-to-day break-fix support as well as implementing enhancements by means of: analysis, requirements gathering, functional design specification, testing, training and documentation.

Job Duties:

  • Provides timely end user support, responds to queries, resolves and escalates issues. Collaborate with IT team members, contractors, and external vendors in order to resolve issues as needed
  • Quickly understand business issues and CRM system challenges facing business users. Critically evaluates information gathered from multiple sources, reconciles conflicts, and recommends optimal approach for resolution
  • Understands end-to-end business processes across the business and customer lifecycle
  • Coordinate with other Business Analysts to understand user requirements.Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for training and communication purposes
  • Participates in the feasibility analysis of solutions and enhancements to existing CRM system; ensures the solution design fits the needs of the users and considers impacts to the business and customers
  • Participates in the prioritization of of monthly support releases
  • Organizes, leads, and participates in user acceptance testing for enhancements to existing systems and new solutions
  • Acts as a liaison between project team leadership and end-users, technical and business analysts, consultants, and other stakeholders in the analysis, design, configuration, and testing of business solutions
  • Provides expertise and assistance during development of technical training curriculum and conducts training as needed

Minimum Qualifications / Other Expectations:

  • BA or BS in computer science, mathematics or a computer-related field and 5 or more years of related experience
  • Knowledge of and experience with Salesforce
  • Entrepreneurial, driven for success, intellectually curious (want to know WHY)
  • Strong analytical and problem-solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Excellent organizational skills, detail oriented with a high level of accuracy

About Us:
Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles