Associate - Office ($27.21 - $35.29)

Position Summary:

The Associate is responsible for supporting the operations management team (Senior Manager and Assistant Manager). This role ensures excellent customer service by resolving requests efficiently and seamlessly, maintains all accounting-related administration, and performs administrative and reporting functions, essential to the daily management of assigned properties.

Key Responsibilities:

• Resolve customer service calls and escalated requests, and create and distribute general notices as needed.
• Coordinate with engineering and service providers for timely, quality work, maintain vacant suites, and participate in property walks (landscape/janitorial) to ensure compliance with standards.
• Assist the Operations Manager with tasks including move-ins/move-outs, and coordinate minor tenant improvements (e.g., paint/carpet).
• Ensure compliance of vendor contracts, assist in preparing property and portfolio contracts, and review, audit, and collect customer insurance certificates.
• Review financial reports, identify and resolve outstanding issues, and maintain and update various databases, spreadsheets, and directories.
• Facilitate customer events, initiate and assist with special projects, and provide general office support as needed.
• Support Marketing updates, including WorkLife, website, electronic directories, and amenity management (coordination, communication, etc).        

Additional Skills:

Preferred Education:

• Bachelor’s Degree (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 0 - 2 years 

Additional Requirements:

• This position, depending on physical location, may require:
  • Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations: