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General Manager

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Date: Dec 4, 2018

Location: Playa Vista, CA, US, 90094

Company: The Irvine Company

Position Summary:

The General Manager is responsible for leading all phases of operation of multiple Communities within a Pod or Superbuilding, including, but not limited to, direct supervision and development of the onsite management team, financial performance to budget and accountability for the sales, resident relations and maintenance functions. This position ensures that Company standards are maintained across Communities in the Pod or Superbuilding by the management team and that each Community is performing optimally. The position provides inspirational leadership, successfully promotes Company values, and creates an environment of exceptional customer service for residents, prospects and vendors.

 

Reports to: Community Management Director

Direct Reports Include: Sr. Community Managers, Community Managers, Assistant Managers, Resident Relations Manager, Sales Manager and Operation Manager

Job Duties:

Supervision and Direction of All Onsite Management Personnel

  • Recruit, hire, develop and manage Community Managers, Sales Managers and Operations Managers (the Community Management Team)
  • Conduct succession planning with the Community Management Team to identify external talent and develop internal candidates to fill key positions at the Community level
  • Provide feedback on performance and hold employees accountable by setting goals that are in alignment with the Company’s expectations for the Superbuilding and Pod
  • Manage and provide leadership to the Sales Manager and sales team to ensure sales goals and expectations are achieved
  • Manage and provide Leadership to Community and Operations Managers to ensure that retention goals, resident expectations, maintenance and esthetic goals for communities are achieved
  • Conduct individual employee one-on-one meetings, team meetings and participate in daily huddles, to foster communication and collaboration amongst the Community Management Team and their direct reports

 

Accountability for the Financial Performance of the Superbuilding or Pod

  • Conduct monthly financial review sessions with Community Managers, be accountable for budget variances, develop recovery plans as necessary, and be able to articulate the financial performance of Superbuilding or Pod
  • Oversee development of Community Strategic Plans, draft community level budgets and assist with forecasting
  • Ensure accountability for obtaining budgeted rents, expenses and retention goals throughout each Community

 

Oversight of the Sales Organization

  • Provide leadership and direction to the Sales Manager and team; ensure appropriate leasing and move-in goals are in place and achieved
  • Review sales performance with Sales Manager and ensure daily, weekly and monthly metrics are reviewed to achieve Sales objectives
  • Audit prospect data within operating system to ensure proper data collection and that prospect activity management adheres to Company standards
  • Ensure Company standards are maintained by attending Sales Manager meetings, Sales Specialist coaching sessions and by shadowing prospect tours
  • Work with Customer Resource Center and Sales Manager to identify trends in traffic and ensure all guest cards are followed up on and handled appropriately
  • Ensure website content, pricing, and ILS information is correct through periodic review
  • Maintain strong market knowledge and ensure that competitive market analysis is completed on a regular basis

Minimum Qualifications:

  • Bachelor’s degree required
  • Customer Service (5-7 years of experience)
  • Public Relations (5-7 years of experience)
  • Sales Experience (5-7 years of experience)
  • Problem Resolution
  • Detail-oriented and organized, able to multi-task
  • Effective communication at multiple levels in the organization
  • Ability to work & be successful in a matrix structure
  • Business & financial acumen with ability to read and interpret financial statements
  • Strategic Planning
  • Previous multi-site property management experience
  • Proven track record of talent management
  • Proficient with Microsoft office
  • Ability to work non-traditional business hours


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Los Angeles

Job Segment: General Manager, Manager, Management

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