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Community Manager

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Date: Jan 11, 2019

Location: Playa Vista, CA, US, 90094

Company: The Irvine Company

Position Summary:

The Community Manager is responsible for leading all phases of operation of the Community, including, but not limited to, direct supervision of the onsite team, team development, financial performance to budget, supervision of the lease administration process, resident relations, and community aesthetics. This position ensures revenue, expense and service targets are met through management of resident retention, product quality and maintenance services. Through effective management of staff and process, the position ensures the Community provides exceptional customer service to residents.


Reports to: General Manager or Community Management Director


Direct Reports Include: Assistant Manager and/or Resident Relations Manager, Resident Relations positions, Service Manager and Service Team. In certain cases, this position will also manage the Sales Team.

Job Duties:

Supervision and Direction of All Onsite Personnel

  • Recruit, hire, mentor and manage Community staff
  • Manage and provide leadership to the Resident Relations team, and ensure retention goals and resident expectations are met
  • Manage and provide leadership to the Service Manager and the Service Team, and ensure maintenance and aesthetic goals for the Community are met
  • Provide feedback on performance and hold associates accountable by setting goals that are in alignment with the Company's expectations for the Community
  • Hold team meetings, including daily huddles, to foster communication and collaboration amongst the team
  • Ensure the highest level of customer experience is provided by shadowing sales, office and maintenance team members to identify areas of opportunity


Accountability for the Financial Performance of the Community

  • Review monthly financial statements, be accountable for variances, and be able articulate performance to plan
  • Annually create and develop a Community Strategic Plan to meet budgeted performance goals and document the capital expenditure plan for the Community
  • Review daily, weekly and monthly metrics to ensure data quality and Company objectives are met
  • Support the General Manager for all aspects of financial management of the Community where the Community is part of a Pod or Super Community


Sales Leadership and/or Support

  • For all Communities, ensure the Sales Team works in conjunction with other onsite associates in the Community
  • For certain Communities, manage and provide leadership to the Sales Team and ensure leasing goals are met
  • Work with Company’s Call Center to ensure all guest cards are followed up on and handled appropriately
  • Identify trends in traffic and leasing velocity; develop strategies to achieve targets and maximize performance
  • Ensure website content, pricing, and ILS information is correct through periodic review
  • Have a solid knowledge of surrounding competition; build relationships and encourage the sharing of information with market competition
  • Collaborate with the Sales Team to share information on market competition

Minimum Qualifications:

  • Bachelor’s Degree required
  • Customer Service (3-4 years of experience)
  • Public Relations (3-4 years of experience)
  • Sales Experience (3-4 years of experience)
  • Problem Resolution
  • Detail-oriented and organized, able to multi-task
  • Effective communication
  • Business & financial acumen with ability to read and interpret financial statements
  • Proficient with Microsoft Office
  • Ability to work non-traditional business hours

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Los Angeles

Job Segment: Manager, Call Center Manager, Call Center Supervisor, Call Center, Management, Customer Service

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