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Date: Mar 11, 2019

Location: Newport Beach, CA, US, 92657

Company: The Irvine Company

Position Summary:

The Butler ensures that the guest experience is pleasant in regards to atmosphere, service, quality and delivery by personally providing outstanding service levels, coordinating service with other resort departments and adhering to the resort standards.

Job Duties:

  • Tracks guest preferences, follows up on guest requests and coordinates with other areas/services to ensure requests, products and amenities are handled flawlessly.
  • Keeps abreast of Customer Survey Results, mystery shops and reacts pro-actively in making continuous improvements for guest service and other inter-related departments.
  • Educates guests on the variety of services provided by Butlers and other team members including: dry cleaning, shoe shining, handling business center services and researching specific requests.
  • Handles security and privacy issues for dignitaries and famous guests.
  • Exhibits a professional demeanor through appearance and by maintaining a positive, professional attitude toward all employees, managers and guests.
  • Treats guests’ children with friendly professionalism and anticipates their needs in creative ways.
  • Capable of handling dictation for guests’ notes and various correspondences.
  • Exhibits exceptional listening skills to model superior customer service to the specific needs of each guest.
  • Develops strong working relationships with other Employees, Managers and divisional Directors to ensure communication and teamwork is optimum.
  • Utilizes operating and training manuals to foster professional development and cross-training.
  • Effectively deals with internal & external guests, collect factual information and resolve any challenges.

Minimum Qualifications:

  • College degree preferred.
  • Three years experience in the hospitality industry or in a professional, office environment preferred.
  • Bilingual or general ability to communicate in Spanish, preferred.
  • Above average proficiency in Microsoft Word, Outlook, Publisher, Excel and Power Point.  Google Suite expereince a plus.
  • Must have a clean driving record.

About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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