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Sr. Associate

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Date: Mar 6, 2019

Location: Irvine, CA, US, 92618

Company: The Irvine Company

Irvine Company Office Properties has set the standard in prominent locations throughout California.

By owning such a broad and diverse portfolio of nearly 500 properties throughout Orange County, Los Angeles, Silicon Valley, San Diego and Chicago, Irvine Company Office Properties has the advantage of offering its customers the opportunity to thrive and grow.

Customers benefit from an unbending service philosophy — a culture of excellence where every interaction is an opportunity to surpass expectations.

Great buildings in the best locations, industry-leading customer service, and the flexibility to move and grow within our diverse portfolio — all the exceptional privileges that come with leasing space from Irvine Company Office Properties.

What Sets Us Apart

  • Located in premier California markets

  • Long-term ownership

  • Superior customer experience

  • Diversified product types  

  • Pro-active reinvestment in our properties

Position Summary:

Support the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day-to-day management of assigned office properties. Ensure superior customer service by resolving requests efficiently and seamlessly maintain all accounting related administration including processing invoices and general accounts payable/receivable. 

Job Duties:

  • Resolve customer service calls and requests as necessary; including calls escalated from Associate level as needed.
  • Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
  • Maintain vacant suites and marketing materials as needed.
  • Participate in Landscape and Janitorial Walks to ensure property appearance is in accordance with all building standards.
  • Prepare and distribute customer billing (monthly or off-cycle as needed).
  • Perform accounts receivable/payable tracking and communication of delinquencies to Operations Manager. 
  • Print and review financial reports for Operations Manager; identifies and resolve outstanding issues.
  • Assist in preparing property and portfolio contracts, both routine and special projects.
  • Ensure compliance of vendor contracts (e.g., maintenance, landscape, waste removal, pest control).
  • May review, audit, collect customer insurance certificates, and maintain compliance.
  • Assist Operations Manager with customer move-ins and move-outs.
  • Ensure rent is billed to the customer correctly, including pro-rations, common area maintenance, tax and insurance.
  • Review and approve customer lease profiles.
  • Maintain and update various databases, spreadsheets, and directories.
  • Assist Operations Manager with Business Plan preparation.
  • Assist Operations Manager with review and distribution of CAM Reconciliations and Estimates.
  • Assist with submissions to Design Review Team.
  • Assist operations management team in facilitating customer events.
  • Initiate/assist with special projects for team.
  • Provide general office support as needed.
  • May create general notices to customers as needed.
  • Coordinate minor tenant improvements such as paint and carpet.
  • Issue purchase orders; maintain Purchase Order log. 

Minimum Qualifications:

  • 1 – 3 years of relevant work experience
  • Proficient in Word, Excel and Outlook
  • Detail oriented and able to prioritize tasks
  • Customer service focused
  • Organized, reliable, self-motivated, courteous, and patient
  • Responsive to emergency situations
  • Basic accounting skills

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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