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Sr. Business Analyst

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Date: May 17, 2019

Location: Irvine, CA, US, 92617

Company: Irvine Company

Position Summary:

Sr. Business Analyst (CRM) will partner with one of our business divisions and will work closely with Sr. Leaders and users to support and enhance the CRM solution allowing us to attract and retain our customers.  Individual selected will have expert knowledge of CRMs and excel at providing “white glove” customer service to internal customers. 

Job Duties:

  • As a member of the CRM and Marketing team, the Sr. Business Analyst will be primarily responsible for support and enhancement of the existing CRM and integrated web systems. Responsibilities include day-to-day break-fix support as well as implementing enhancements and projects by means of: analysis, requirements gathering, functional design specification, testing, training and documentation of CRM and web systems.
  • This role will own the management of all requirements gathering, analysis, testing of incoming user requests, including effectively documenting and articulating tactical and strategic requirements to management, business stakeholders, and developers for the purpose of developing solutions for the business units involved. 
  • This role will serve as the functional expert for CRM applications and develop use cases and screen mock-ups describing business processes and expected functional experience.
  • Ability to recommend and identify CRM solutions applicable to the commercial real estate industry leveraging existing technologies as well as your previous project and support experience.
  • This role will serve as liaison between the business divisions and technical IT resources; interview staff and conduct functional business requirements gathering sessions; participate in primary and secondary research in the identification of solutions to meet business needs; analyze user requests for new capabilities, detail enhancements to existing systems, and new errors as found by the team and user community.
  • This role will coordinate internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution. This includes training of UAT team on the application and/or process change, and management of all phases of testing for the team’s supported applications. 
  • Serve as an application support analyst for the help desk ticket queues for assigned CRM and Web Marketing systems. Quickly analyze, investigate, follow-up, and route all questions, queries, and service desk tickets as they arrive in the support queue. As an ongoing responsibility, this person must be able to systematically evaluate and update all service desk request records so they are accurate, up-to-date, and prioritized.
  • Produce process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design. This role will be responsible for producing system documentation throughout the quarterly release cycle of enhancement requests. This includes standardized requirements documents and detailed design documents.
  • Design test plans, including the definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing.
  • Keep a high level of communication with management on daily activities and escalate issues to management in an efficient and constructive fashion.
  • Other duties as assigned.


Minimum Qualifications:

  • 4-year Bachelor’s Degree or equivalent in Finance or Accounting, or IT/computer science-related.
  • A minimum of 2 years of hands-on experience with Salesforce CRM.
  • A minimum of 7 years of solid IT experience with a minimum of 5 years experience as a CRM Business Analyst or Business Systems Analyst. Experience supporting CRM in the commercial real estate industry is strongly preferred.
  • Strong critical thinking skills, including system and business analysis, problem analysis and resolution. Must be able to understand technical concepts of the system environment.
  • Exceptional written and verbal communication skills and customer service attitude. 
  • Must be extremely well organized and thorough. The ideal candidate sees every problem or issue as a potential opportunity; strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience.
  • Strong understanding of the commercial real estate industry and related business processes.
  • Microsoft Office (Word, Excel) and Microsoft Project experience


Other Qualifications - Preferred Experience

  • Special consideration is given to candidates that have worked in the real estate industry (commercial or multi-family property management or construction)
  • Previous Big-4 or other consulting experience.


About Us:
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

With diversified operations throughout coastal California, Irvine Company plans and brings to life balanced, sustainable communities with a full range of housing, job and retail centers, schools, recreation and permanently preserved open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Service Desk, Real Estate, Business Process, Customer Service, Sales, Management

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