Room Attendant

Property:  HOTEL IRVINE (1100)

Irvine, CA, 92614

Division:  Hotel Irvine (HI)
Req ID:  32244

Position Summary:

Responsible for maintaining the cleanliness standards in guest rooms and corridors as well as Housekeeping storage and supplies areas. Guest satisfaction is the priority in cleaning the room and guest interaction throughout the hotel/resort.  Perform all tasks based on established safety practices and procedures.

Job Duties:
  • Follow payroll and key sign out procedures.
  • Read and understand the work report/room assignment sheet and procedures.
  • Pick up and ensure the supplies caddie is adequately and properly stocked.
  • Clean, dust, sanitize and supply (including amenities) all guest rooms (including bathrooms) assigned daily, according to procedures.
  • Provide personalized service during stay-over housekeeping service.  Examples: pairing shoes, organizing toiletries on a wash cloth, folding guest garments.
  • Make the bed(s) and vacuum in a guest room.
  • Follow proper reporting procedure, which include when a room is found clean, guests refused service, or is a sleep out room to always contact the office coordinator so that another room can be assigned and marked accordingly.
  • Use hotel procedures for call backs on "Do Not Disturb/Privacy" rooms.
  • Maintain well organized, clean housekeeping cart and keep supplies well stocked. 
  • Inspect areas of the room to ensure all items are stocked in orderly fashion.  Refill all supplies including bathroom and closet amenities.
  • Keep corridors clean, neat and free of litter in all assigned areas.
  • Retrieve and then maintain the linen closet in a clean, neat and orderly fashion.  
  • Restock all supplies and equipment at the end of a shift.
  • Remove room service glassware from room, when necessary, and notify supervisor to arrange for pickup.
  • Maintain ‘pars’ established in all guest rooms for linens supplies and furniture (as needed).
  • Notice and report to supervisor any damage or repairs needed in assigned areas.
  • Observe uniform and dress standards on a daily basis.
  • Offer any assistance possible to guests.
  • Properly use all cleaning supplies and equipment.
  • Respond properly to any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by supervisor or manager.
  • Maintain a professional demeanor at all times to everyone.
  • Embody mission, vision and values of the hotel daily.      
Minimum Qualifications / Other Expectations:
  • Experience in hotel housekeeping or similar, preferred.
  • Ability to handle multiple tasks.
  • Demonstrate initiative, personal awareness, professionalism, positive attitude, and integrity.  
  • Exercise a high quality of customer service and leadership in all areas of performance.  
  • Project a professional image and demeanor. 
  • Understand, apply, and comply with all company policies and procedures.

About Us:
Hotel Irvine (a part of Irvine Company’s Coastal Collection) is an independent lifestyle hotel that’s redefining where business stays.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Activities, Housekeeping, Hospitality