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Banquets Manager - Hotel Irvine

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Date: Nov 20, 2018

Location: Irvine, CA, US, 92614

Company: The Irvine Company

Position Summary:

Hotel Irvine has a thoroughly updated and transformed collection of venues, including indoor and outdoor rooms, the largest ballroom in OC, a stunning new theater, and the Backyard – a sophisticated yet relaxed outdoor event space.  Our Private Events Manager will be responsible for leading a team and communicating a vision to ensure the successful execution and expectations of private events for our guests. The Private Events Manager will report to the Director of Private Events and will have a very close relationship in all Matters Private Events.

Job Duties:

  • Manage Private Events and Conference Services teams.
  • Proven ability to lead, coach and motivate teams to work together to ensure success.
  • Direct and manage the daily operation, alongside of the Private Events captains, while being a gracious host to all guests and providing best in class service.
  • Develop and maintain all training programs on a continual basis to ensure a high degree of professionalism within the staff. Train the Trainer.
  • Coordinate and ensure the needs of the Catering department with the managers of interrelated departments.  Will partner and coordinate with external catering companies as well.
  • Post all contracted function sheets and gives instructions to Assistants, Captains or Staff to ensure the success of the function. Very versed in all BEO and client contracts and is able to communicate all details clearly and efficiently to all staff members. Attends all weekly BEO meetings on time.
  • Organize and orchestrate any last minute changes or details to functions. Also possesses and practices a sense of urgency in all matters with finesse
  • Will contribute to the monthly departmental meetings to provide vital information to the private events staff, obtain staff feedback regarding the department itself, and provide a regular forum for improving departmental communication.
  • Assume responsibility for shift supervisory duties on a regular basis, including but not limited to VIP, social, corporate and in-house functions.
  • Will be a big force in training, discipline, directing and supervising the work of the employees in the Private Events and Conference Services department on consistent daily basis.
  • Will play a role in scheduling all employees, with the direction of the Dir. Of Private Events, to maintain the service standards of the hotel while operating within budgeted labor cost guidelines.
  • Will be responsible in preparing the payroll and all gratuity reports as required.
  • Prepare private events checks with all back-up for collection at the end of functions. Must be organized and done in a timely fashion.
  • The ability to constantly monitor the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to the Hotel's standards of quality service.
  • The ability to communicate directly with the hosts of functions and goes over the details of the function.
  • Directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the dinner with the Chef and by assigning functions to the Captains to ensure their success.
  • The ability to ensure proper care, security and maintenance of hotel equipment through proper staff appearance.
  • Take an active role in implementing safety procedures and following up within the department.
  • The ability to respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management and staff.

Minimum Qualifications:

  • 2 - 4+ years’ experience as a Manger of Private Events or above including experience in all aspects of service and well versed in multiple set ups and service styles.
  • Ethnic events experience (weddings, reunions, etc.).
  • Previous experience working with external catering companies.
  • Excellent leadership, motivational, team building and training skills.
  • Excellent reading, writing and oral proficiency in the English language.
  • Strong interpersonal skills and attention to detail.
  • Possess creative, out of the box and forward thinking.
  • Must be able to adapt, react quickly and problem solve in any situation.
  • Bilingual (English/Spanish) preferred.

About Us:
Hotel Irvine (a part of Irvine Company’s Coastal Collection) is an independent lifestyle hotel that’s redefining where business stays.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Hotel, Manager, Hospitality, Management

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